Refund policy
RETURN AND REFUND POLICY
Last Updated: November 4, 2026
Thank you for shopping at trevonali. This policy explains our return, exchange, cancellation, and refund procedures for orders placed through https://trevonali.shop.
1. 30-DAY RETURN PERIOD
Customers may request a return within 30 calendar days after receiving their order.
For ordinary change-of-mind returns, items should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.
These conditions do not restrict statutory rights concerning defective, damaged, or incorrectly described merchandise.
2. FREE RETURN SHIPPING
We offer free return shipping for eligible returns requested within 30 days after delivery.
To request a return, email pamorgecaromegg@outlook.com with your order number and the relevant item details.
Our support team will provide an authorized return location and a prepaid return label or another suitable return arrangement at our expense.
Please do not send items to an unconfirmed address. Our return processing facility may differ from a business correspondence address.
3. HOW TO RETURN AN ITEM
- Contact our customer service team within the return period.
- Include your order number and relevant product information.
- Follow the authorized return instructions.
- Retain proof of return shipment until your request is resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws.
5. REFUNDS
Once returned goods or sufficient evidence of their return is received, we will review your request and issue any approved refund to your original payment method.
Funds typically appear in your account within 3–7 business days after a refund is issued, depending on your financial institution.
Applicable statutory refund deadlines take precedence over this estimated banking period.
6. EXCHANGES
Exchanges are subject to stock availability. Contact us before requesting an exchange.
If an exchange is unavailable, an eligible return and separate new purchase may be arranged.
7. ORDER CANCELLATIONS
If you wish to cancel an order, please contact customer support promptly.
We will attempt cancellation before dispatch. Orders already shipped may follow our return procedure.
Mandatory consumer cancellation rights remain unaffected.
8. SHIPPING AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Applicable sales tax, VAT, and import obligations will be handled according to relevant laws.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving goods to cancel an online purchase without giving a reason and another 14 days to return the goods.
Qualifying refunds, including eligible standard outbound delivery charges, will be made within statutory deadlines.
Certain legal exceptions may apply, including some custom-made products and opened, sealed hygiene-sensitive items.
Our additional 30-day free return policy does not reduce mandatory consumer rights.
10. CONTACT
Store Name: trevonali
Website: https://trevonali.shop
Customer Service Email: pamorgecaromegg@outlook.com
Please contact us before sending merchandise back so we can provide the correct return instructions.