Shipping policy
SHIPPING POLICY
Last Updated: November 4, 2026
Thank you for shopping at trevonali. This Shipping Policy explains our processing times, delivery estimates, shipping fees, tracking support, and missing-package procedures.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes verification, preparation, packaging, and carrier handover.
2. ESTIMATED DELIVERY
Shipping transit is estimated at 20–45 calendar days after dispatch.
The separate 2–3 business-day processing period is additional to the transit estimate.
Actual delivery may vary due to customs processing, carrier operations, public holidays, severe weather, and other circumstances.
Delivery estimates are not guaranteed arrival dates.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available delivery destinations are shown at checkout.
4. SHIPPING CHARGES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable shipping charge will be displayed before payment confirmation.
No undisclosed shipping fees will be added after checkout.
5. TAXES AND CUSTOMS
Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Where applicable, the seller will arrange or cover these charges.
Sales tax, VAT, and other import-related obligations will be handled according to law.
6. ORDER TRACKING
Tracking details may be provided after your order is dispatched.
To request an available tracking number or delivery status update, email pamorgecaromegg@outlook.com with your order number and checkout email address.
Our customer support team will assist with available tracking details.
7. SHIPPING DELAYS
Customs inspections, public holidays, carrier disruptions, weather events, or inaccurate delivery addresses may cause delays.
If your order is delayed, contact customer support.
For UK customers, the extended delivery period must be clearly disclosed and agreed before the purchase is completed.
Mandatory legal remedies for late or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost during transit, contact pamorgecaromegg@outlook.com with your order number.
We will investigate with the carrier and arrange a replacement at no additional cost or an appropriate refund under applicable consumer protection laws.
9. SHIPPING ADDRESS CORRECTIONS
Please verify your shipping information before completing checkout.
If you discover an error, contact us promptly. Corrections may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No extra shipping charges will be imposed solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store: trevonali
Website: https://trevonali.shop
Customer Service Email: pamorgecaromegg@outlook.com